At Bhavodaya, every order is prepared with care and intention. From sacred ritual essentials to delicate idols and thoughtfully curated boxes, we take special care while packing your order so that it reaches you safely and beautifully.
Order Processing
Ready-to-ship orders are generally processed within 2–4 business days after order confirmation.
During festivals, launches, sales or periods of high order volume, processing may take slightly longer. Any significant delay from our end will be communicated to you.
For customised, personalised or made-to-order boxes, the preparation timeline may vary depending on the products, quantity and customisation requested. The estimated timeline will be shared before the order is confirmed.
Delivery Timeline
Once dispatched, orders generally reach customers within 3–7 business days, depending on the delivery location and courier serviceability.
Delivery timelines are estimates and may occasionally be affected by circumstances beyond our control, including courier delays, weather conditions, public holidays, regional restrictions or unusually high festive-season volumes.
Shipping Charges
Applicable shipping charges, if any, will be clearly displayed at checkout before payment.
For certain bulk, corporate, customised or oversized orders, shipping charges may be calculated separately based on the quantity, weight and delivery location. These will be communicated before confirmation.
Order Tracking
Once your order has been dispatched, available tracking details will be shared through your registered email, SMS or WhatsApp, depending on the contact information and shipping service used for the order.
Please allow some time after dispatch for the courier partner's tracking information to become active.
Sacred & Fragile Products
Many Bhavodaya products—including idols, brass pieces, diyas, glass containers and curated gifting products—require careful handling.
We therefore take additional care with protective packaging. Minor variations in handcrafted products, including differences in texture, finish, detailing or appearance, may naturally occur and are not necessarily considered defects.
Damaged or Incorrect Orders
If your order reaches you damaged, broken, leaking, or materially different from what you ordered, please contact Bhavodaya within 24 hours of delivery.
For faster assistance, please share:
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Your order number
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Clear photographs of the product and packaging
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An unboxing video
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A brief description of the issue
After reviewing the concern, our team will assist you according to the applicable Return, Replacement & Refund Policy.
Incorrect or Incomplete Address
Customers are requested to carefully check their name, complete address, PIN code and contact number before confirming an order.
Bhavodaya cannot guarantee successful delivery where incorrect or incomplete information has been provided. Additional shipping charges may apply if an order needs to be shipped again due to an incorrect address, failed delivery attempt or other customer-side delivery issue.
Failed Delivery / Return to Origin
Courier partners may make delivery attempts according to their individual policies.
If an order is returned to us because of repeated unsuccessful delivery attempts, refusal to accept the shipment, an incorrect address, or inability to contact the recipient, re-shipping charges may apply.
Customised & Bulk Orders
Customised boxes, corporate gifting and bulk orders may require additional preparation and dispatch time.
The expected production and delivery schedule will be discussed with the customer before order confirmation. For large orders, we recommend placing the order well in advance, particularly during Diwali and other major festivals.
Festival Orders
Festivals are especially important to us, and we make every effort to dispatch orders on time. However, courier networks can experience significantly higher volumes during festive periods.
We therefore recommend ordering early if your Bhavodaya box is required for a specific puja, festival, gifting date or auspicious occasion.
Unless specifically confirmed by our team in writing, delivery by a particular date should not be considered guaranteed.
International Shipping
Currently, Bhavodaya delivers within India. International shipping will be introduced in the future.
Need Help With Your Delivery?
For shipping, tracking or delivery-related assistance, please contact:
WhatsApp: +91 8770356585
Email: support@bhavodaya.com
Customer Support: 10 am - 6 pm